Terms and Conditions at SeekerDNA
SeekerDNA.co.uk is a supplier of personal asset and protection products. You as the customer and we as the supplier agree to adhere to the terms and conditions set out under this section and is governed by UK law.
We shall supply through the medium of digital and in person at events. We shall provide instructions on the use of the products. On receipt of payment for the products, we will either supply in person at events, or post the items to you.
You as the customer agree to pay on ordering. Postal deliveries can be sent Next Day, First Class (usually 1 to 3 days) or standard delivery (usually 3-7 days) depending on which delivery method you as the customer selects and pays for at the time of ordering.
SeekerDNA guarantees their products against faulty manufacture, see our Returns and Guarantees section for details.
We at SeekerDNA, our manufacturers, agents and distributors will not accept any liability or responsibility for any loss or damage for any other reason than those that which they are required to do by statute. All reasonable care has been taken to prevent personal injury sustained by any person as a result of the use or possession of our products, whatever the cause or the reason. You, the customer indemnify SeekerDNA against action resulting from the lack of Police or other organisations technology used to prosecute thieves or assailants, including and not limited to physical attacks. You the customer also indemnify SeekerDNA against action resulting from the harm you sustain while using the products, excepting faulty goods. We at SeekerDNA will provide a one off, free of charge replacement of your SeekerDNA Personal Defence Spray on production of a crime number should you have to use the product in a real senario, we are hoping you never have to but it is there if you need it. See our Returns and Guarantees section.
Our SeekerDNA synthetic DNA specific products are designed to be unique to each product sold.
Our SeekerDNA database is available for private use to upload your marked possessions and the SeekerDNA Personal Defence Spray only. The use of this private log is only permitted by the customer that bought the product. Details on how to access this part of our service is contained in the instructions in each pack.
We at SeekerDNA will provide access to this database in a secure manner. You as the customer agree not to disclose your password to allow others to access your service. We at SeekerDNA will protect this data without a yearly subscription.
These Terms and Conditions could be updated at any time and will be displayed on our website www.seekerdna.co.uk. Updated February 2017.
Collection of Information
We collect various information when you register with Company, during your usage of our products and services, when you visit pages of our partners. We may combine information about you that we have with information we obtain from other partners or other companies in order to provide you a better experience or to improve the quality of our services.. When you sign in to our services, you are not anonymous to us. We automatically receive and record information from your computer and browser, including your IP address, our cookie information, software and hardware attributes, the page you request and other standard browser parameters.
Our infrastructure consists of servers deployed at multiple datacenters that are owned and operated by us or our partners. All information collected within our services resides on this network of servers.
Use of Information
Communicating with you
Making the sites or services easier to use by eliminating the need for you to repeatedly enter the same information:
Providing our services
Auditing, research and analysis in order to maintain, protect and improve our services
Ensuring the technical functioning of our network
Protecting our rights or property and that of our users
Developing new services
As described in the respective terms of service of each of our services and in the SeekerDNA terms and conditions.
We have a strict No-Spam Policy prohibiting the use of any data collected to send spam. We will not sell any contact information to third parties.
Choices for Personal Information
When you sign up for a particular service that requires registration, we ask you to provide personal information. If we use this information in a manner different than the purpose defined herein and in the terms of the services offered then we will ask for your consent prior to such use. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some of our features and services may not function properly if your cookies are disabled. You can decline to submit personal information to any of our services, in which case we may not be able to provide those services to you.
We only share personal information with other companies or individuals in the following limited circumstances:
We have your consent
We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to:
(a) satisfy any applicable law, regulation, legal process or enforceable governmental request,
(b) enforce applicable Terms of Service, including investigation of potential violations thereof,
(c) detect, prevent, or otherwise address fraud, security or technical issues, or
(d) protect against harm to rights, property or safety, of our users, us or the public as required or permitted by law.
We may share with third parties certain pieces of aggregated, non-personal information, such as the number of users by demographic. Such information does not identify you individually.
As permitted and described in the respective terms of service of each of our services and in the SeekerDNA Terms and Conditions.
We take appropriate security measures to protect against unauthorised access to or unauthorised alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorised access to systems where we store personal data.
We restrict access to personal information to our employees, contractors and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
Accessing and Updating Personal Information
When you use our services, we make good faith efforts to provide you with access to your personal information and to correct this data if it is inaccurate.
Returns and Refunds Policy
Thank you for shopping at SeekerDNA.
The following products can be returned provided they are in original packaging with their original contents unopened. Seeker DNA Test Your Drink packs can be returned unopened for a full refund provided they are returned in the same condition sent to you.
Due to the bespoke nature of the following products – the SeekerDNA Asset Marking Kit glue and the SeekerDNA Personal Defence Spray, we are not able to accept returns. Returns must be made within 30 days of purchase. The only exceptions where we will accept a return is a fault, e.g the UV fails to fluoresce.
Money Back Guarantee
If your SeekerDNA Marking glue does not fluoresce under UV light, or you feel there is any other reason that the product is faulty, please email us or phone us for a returns number and authorisation. Please return the product in its original packaging along with your order confirmation paperwork within 30 days of purchase to:
Unit 1, Wolverhampton Business Airport
Please ensure you obtain a proof of posting certificate from the Post Office or similar proof of despatch if using another shipping method.
Upon receipt of the returned product a refund of the product value will be issued to your payment card. Depending on your bank or card issuing authority the refund can take up to three days to show on your statement.
FREE OF CHARGE REPLACEMENTS – SEEKERDNA PERSONAL ATTACK SPRAY ONLY
If you have to use your SeekerDNA Personal Defence Spray in the event of a reported attack, please obtain a police crime number and call or email us on the above contact information for a Free of Charge replacement.
The Fine Print
You are responsible for paying the costs of shipping and for the risk of loss or damage to the product during shipping.
If you received a damaged product, please notify us immediately for assistance.
If you have any questions about our Returns and Refunds Policy, please contact us:
- By phone: 01384 90 40 25
- By email: email@example.com
This Returns and Refunds Policy was last updated in February 2017